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How to Measure the Performance of a CMDB Project

Metrics that illustrate change over time allow configuration management database deployments to chart the course for continuous improvement and demonstrate support of business goals. Does your organization have the necessary measurements in (...)

10 May 2011

The Talent Management Suite Market Emerges

Gartner first defined the talent management suite in 2005. Individual vendors are supplying customers with sufficiently broad talent management functionality that talent management suites can now be called a market.

10 May 2011

Case Study: Benefits and Pitfalls of Seeking Faster Financial Close and Better Management Information

Korean Air, together with Oracle, was challenged in transforming its financial management system by managing scope creep, communications and language management across different stakeholders, and finding experts in an industry-scarce resource (...)

9 May 2011

Staffing ITAM Programs: When to Consider Selective Outsourcing

Resource-constrained companies are trying to understand the head count needed to implement effective IT asset management and software asset management programs. Selective outsourcing is one means to address some of the constraints.

29 April 2011

Cool Vendors in Cloud Services Brokerage, 2011

Cloud services brokerages help companies that want to consume cloud services, but lack the technology, resources or desire to do so themselves. We focus on five Cool Vendors that highlight some of the many ways in which IT providers deliver cloud services brokerage (...)

27 April 2011

Developing a Charter to Guide PMO Implementations

High-performing project management offices are "sold" with the PMO business case. The mission, services, governance and implementation are outlined in the PMO charter. Good charters show evidence of consensus around PMO work and (...)

21 April 2011

Developing a Charter to Guide PMO Implementations

High-performing project management offices are "sold" with the PMO business case. The mission, services, governance and implementation are outlined in the PMO charter. Good charters show evidence of consensus around PMO work and (...)

20 April 2011

One Size Does Not Fit All: A Taxonomy of Gartner's Five Program Types

Treating all programs alike is a recipe for failure. There are different program types, each with its own characteristics, structure and governance. In this research, Gartner identifies a taxonomy of five program types and advises an early assessment to pick the right one for your (...)

18 April 2011

One Size Does Not Fit All: A Taxonomy of Gartner's Five Program Types

Treating all programs alike is a recipe for failure. There are different program types, each with its own characteristics, structure and governance. In this research, Gartner identifies a taxonomy of five program types and advises an early assessment to pick the right one for your (...)

15 April 2011

Gartner Fellow's Interview: Economist John Kay on Obliquity

John Kay is an economist, author and journalist who is known for insightful and iconoclastic ideas. He has written a number of books, including "Obliquity" in 2010, which is based on the idea that "our goals are best achieved (...)

12 April 2011

Why Western IT Companies Should Be Concerned About India's IT Growth

Western IT companies doing business in India need to focus on local technology adoption curves and skill requirements. If they don't, they'll miss out on India's technology investment cycle.

11 April 2011

Gartner Fellow's Interview: Economist John Kay on Obliquity

John Kay is an economist, author and journalist who is known for insightful and iconoclastic ideas. He has written a number of books, including "Obliquity" in 2010, which is based on the idea that "our goals are best achieved (...)

11 April 2011

Disasters in Japan Raise Significant New Risks to Worldwide Enterprise IT Spending Growth Across the Global 'Goods Value Chain' Through 2011

Loss of Japan's production and shipping capacity will reduce output in the goods sector of the worldwide economy in 2Q11; depending on the severity and duration of this loss, manufacturing, transportation and retail companies will lower operating expenses, including IT spending, in (...)

4 April 2011

Findings: CIO Forum Workshop Attendees Discuss Managing Unplanned Demand

CIOs and IT leaders discussed the sources and impact of unplanned demand. Solutions were developed to build capabilities and capacity to control and respond to unplanned demand that impacts the workforce.

4 April 2011

Findings: The Jacksonville CIO Council Discusses the 2011 CIO Agenda

CIOs from all industries comprise the Jacksonville Florida CIO Council. These CIOs gathered in early March to discuss the Executive Programs' 2011 CIO Agenda. Their priorities align to the agenda, with a few exceptions.

4 April 2011

Seeking IT Performance Transformation

Using Gartner's IT management models will help CIOs create a clear plan and provide innovative leadership to step up to a new level of IT contribution to business success.

1 April 2011

Cool Vendors in Release Management, 2011

With the right automation, release management is a key discipline that can significantly improve agility and ensure more-reliable change activities, resulting in improved availability. New vendors are addressing deployment and (...)

1 April 2011

Seeking IT Performance Transformation

Using Gartner's IT management models will help CIOs create a clear plan and provide innovative leadership to step up to a new level of IT contribution to business success.

30 March 2011

IT Resources Planning: Actual Costing vs. Standard Costing

IT cost accounting can be used effectively to manage IT resources. Many organizations use an actual costing system to tie IT expenses to business needs, but maintaining this system can be onerous. This research explains how a standard costing system can achieve the same benefits with less (...)

28 March 2011

IT Resources Planning: Using Business Concepts to Manage IT Resources and Costs

Business executives require greater transparency on the link between IT expenses and business needs. This research introduces a new approach, based on well-known supply chain management concepts, to link IT resource requirements with business (...)

28 March 2011

Magic Quadrant for Employee Performance Management Software

The market for employee performance management software continues to grow, despite economic challenges. New releases from ERP and HR management system vendors increase the competition with emerging talent management suite providers. Leaders continue to prosper, but market consolidation (...)

28 March 2011

Overview: Gartner's CEO and Board Survey Research, 2011

The mood of business leaders is now one of economic defiance: prioritizing growth, despite setbacks and volatility in the business environment. But CEOs' understanding of how technology will contribute to future growth seems (...)

25 March 2011

How to Manage the Sustainability Impact Triggered by the Japanese Energy Crisis

The uncertainty about the global instability of energy security will require large and midrange enterprises to include resource availability as a business risk. Vendors are offering remote working tools to mitigate the impact.

24 March 2011

How to Manage the Sustainability Impact Triggered by the Japanese Energy Crisis

The uncertainty about the global instability of energy security will require large and midrange enterprises to include resource availability as a business risk. Vendors are offering remote working tools to mitigate the impact.

22 March 2011

Best Practices to Drive the Early Engagement of IT Procurement

In many organizations, business stakeholders fail to properly engage IT procurement personnel to optimize value. When chief procurement officers, CEOs, CIOs and CFOs apply the best practices described in this research, they can make procurement more effective to help transform their (...)

18 March 2011

Make Software Audits Less Painful Through Effective Governance and Teamwork

Audits by software vendors are continuing to increase. No one person within an organization has the knowledge, experience and information necessary to manage an audit, so teamwork is the key to successful audit management.

17 March 2011

IT Metrics: IT Staffing Levels for 2011: Sustaining IT Shared Services and Cloud Computing Preparation

IT leaders can reduce the uncertainty of estimating required or appropriate IT staffing levels and capabilities by conducting a baseline analysis using the information herein. Combine these IT staffing metrics with industry trends to build IT cost transparency and IT cost optimization (...)

16 March 2011

CIO Advisory: Build a 'Scarcity Scenario' to Address IT Workforce Planning Risk

Applying risk assessment to IT workforce planning will render workforce-related business risk transparent and help CIOs and top executives understand the impact of IT workforce qualifications on business outcomes. Too much is at stake to be (...)

16 March 2011

Creating Proactive Proposals That Stick

Selling your ideas to the C-suite is part telling a great story and part gaining buy-in and removing roadblocks before you actually deliver a proposal.

14 March 2011

Creating Proactive Proposals That Stick

Selling your ideas to the C-suite is part telling a great story and part gaining buy-in and removing roadblocks before you actually deliver a proposal.

11 March 2011

Apple's Subscription Service Creates a Digital Backlash

Apple's announcement and delivery of its new subscription service is a tough lesson for software, media, publishing and digital goods manufacturers looking to build a subscription strategy.

10 March 2011

Become Service-Oriented to Focus on Critical IT Value Metrics

IT's value can only be measured in terms of specific IT contributions to business outcomes.

9 March 2011

Magic Quadrant for Corporate Performance Management Suites

Corporate performance management supports both cost optimization and growth initiatives. CPM is a suitable fit for nearly all organizations, and should be a priority initiative for CFOs to enable the finance function to deliver short- and long-term strategic benefits to the (...)

8 March 2011

How to Leverage ITIL for Process Improvement

Organizations pursuing process improvement are leveraging the ITIL. To maximize the business value obtained requires a formally planned approach.

28 February 2011

How to Run an IT Strategy Kickoff Workshop

An effective IT strategy workshop can engage business and IT leaders in a creative debate to define IT's strategic contributions to business success.

28 February 2011

Case Study: Vivint Satisfies Customers While Supporting Sustainability and Field Technicians

Vivint wanted to ensure excellent customer service for its rapidly growing customer base. It focused on optimizing its field service technician processes to achieve its goals.

28 February 2011

The CIO's Role in Making the New Realities Real

To succeed in 2011, enterprises must navigate the challenges and pursue the opportunities presented by new realities in business and IT. CIOs, especially, will be pressured to quickly grasp and lead this emerging vision. Here, we introduce research that can help CIOs make the new realities (...)

24 February 2011

A Framework for the CIO to Establish the Business Value of Sustainability

We outline a framework that helps the CIO to explore the five dimensions of business value from sustainability in order to better express business cases and maximize IT's contribution.

17 February 2011

Your Enterprise Search Project: The Outward Spiral

Organizations that need an enterprise search strategy should use a multistage process. After the process has been conducted once, stages can be revisited -- out of order if necessary.

17 February 2011

IT and Operational Technology: Convergence, Alignment and Integration

The worlds of IT and operational technology are converging. Gartner has commissioned a broad research agenda to review the implications for alignment and integration of these technology areas.

16 February 2011

IT and Operational Technology: Convergence, Alignment and Integration

The worlds of IT and operational technology are converging. Gartner has commissioned a broad research agenda to review the implications for alignment and integration of these technology areas.

15 February 2011

The Keep-It-Simple Approach to Reporting on IT Value

CIOs whose reports to the executive team involve 30-page slide decks can get much better results with less effort by remembering four words: It's all about them.

14 February 2011

The Keep-It-Simple Approach to Reporting on IT Value

CIOs whose reports to the executive team involve 30-page slide decks can get much better results with less effort by remembering four words: It's all about them.

11 February 2011

Do's and Don'ts of Interviews for Making Better Hiring Decisions

This research provides CIOs and IT leaders with guidance on implementing an interview process that will enhance the likelihood of more successful hires. This piece is the first in a series on effective interviewing and selection (...)

10 February 2011

CMMI and ITIL: Competing or Integrative Process Frameworks

Redundancy and competing agendas between the Capability Maturity Model Integrated and the IT Infrastructure Library improvement programs can derail IT process re-engineering. Combine their capabilities to maximize the benefits.

10 February 2011

Easing the Perception of a 'Hostile Takeover' of IT

Taking over an underperforming IT department is challenging, especially for business CIOs who are often unprepared to motivate and manage technical personnel, or contend with the technical nuances of IT and a staff that feels undermined and has little incentive to perform for its new (...)

9 February 2011

Cloud Computing and Emerging Economies: A Mixed Opportunity

Cloud computing is changing the IT service landscape, creating opportunities for emerging economies, IT leaders and technology service providers to leapfrog traditional IT offerings.

1 February 2011

Executive Summary: Optimizing IT Assets: Is Cloud Computing the Answer?

IT asset optimization requires constant adjustment to market and technological developments. Cloud computing may be a CIO's best method for asset optimization because it adds routing options to the journey of consolidating, virtualizing and ultimately operating a real-time (...)

1 February 2011

Executive Summary: Leading People Through Periods of Unplanned Demand

When facing unplanned increases in demand, effective IT leaders get optimum performance from their people using a strategy of supplementing existing resources. This approach expands IT's capacity and capability to adapt to inevitable (...)

1 February 2011

Program Management: Definition, Context and Content

Programs and program management are mechanisms used to achieve strategic goals, outcomes and disciplines. Organizations need to understand these mechanisms, how they fit into their strategies and governance structures, and when to best use (...)

27 January 2011

New Realities, Rules and Opportunities: The 2010 Gartner Symposium/ITxpo Analyst Keynote

Three realities will shape the next business era: unprecedented choice, the "wild open world" and a shift from outputs to outcomes. Enterprises that recognize these realities and apply new rules will unleash new opportunities.

27 January 2011

Findings: A 2011 U.S. Depreciation Tax Incentive Creates a One-Time Opportunity for CIOs

In December 2010, President Obama signed into law a package of tax measures that included a provision that could help CIOs and CFOs kick-start IT investment growth.

27 January 2011

The Program Office: An Essential Program Element

Programs administer significant funding, interact with governance entities and have a major impact on strategic goals. A program office is the mechanism of choice to enable these activities. Here, we summarize the function and service domains of the program (...)

27 January 2011

Findings: 2011 Might Bring Splitting Headaches for CIOs

Early signals raise the possibility of a new corporate structuring subtrend. If company splits gather momentum, then many CIOs will need to rethink their plans.

26 January 2011

IT Metrics: IT Spending and Staffing Report, 2011

The worldwide information provided in this research was collected throughout 2010 from 2,252 enterprises. Small but optimistic increases in IT spending indicate that the worst is over for many IT organizations, and the enterprises they support are returning to (...)

25 January 2011

Program 'Fit' Within Organizational Usages

Programs and their management are not an isolated phenomenon. They must be matched with existing policies and structures. New programs must define their "fit" within the organization's governance and management usages. Program plans must accommodate oversight reporting and periodic review (...)

24 January 2011

The 2011 Gartner Scenario: Current States and Future Directions of the IT Industry

2011 ushers in a decade where business growth will be so dependent on the power of information that CIO compensation will be partly based on the amount of money they bring into their enterprises.

22 January 2011

Executive Summary: Reimagining IT: The 2011 CIO Agenda

With half of CIOs moving most applications and infrastructure to the cloud, they have an opportunity to reimagine IT by asking how resources can be deployed in other ways. Reimagining IT in light of these technologies will broaden IT's contribution to enterprise growth and (...)

21 January 2011

The 2011 Gartner Scenario: Current States and Future Directions of the IT Industry

2011 ushers in a decade where business growth will be so dependent on the power of information that CIO compensation will be partly based on the amount of money they bring into their enterprises.

20 January 2011

GWEN on Governance

Gartner's Women Executive Networking community in the Dallas/Fort Worth, Texas, area met in mid-November to discuss governance and compare governance practices.

14 January 2011

CIO New Year's Resolutions, 2011

Taking action on at least several of these resolutions will help CIOs enhance personal and organizational capabilities to deal with the continuing challenges of the postrecession world in 2011 and beyond.

13 January 2011

CEO Advisory: When Should the CIO Report to the CEO?

CIOs who report to CEOs do so as a result of specific organizational design needs, not generic role entitlement.

13 January 2011

CIO Advisory: Decide Now If You Will Become a Money-Making CIO

The value of CIOs in this new decade will be defined by their ability to generate new enterprise revenue and profits.

10 January 2011

For CIOs, Proactively Engaging With the Business Means Learning How to Sell

More than just communicating ideas, we discuss how CIOs can grow line-of-business relationships using account management techniques, proactively cultivate and qualify opportunities, and sell those opportunities internally to LOB managers so that their messages stand out from the (...)

10 January 2011

CIO Advisory: Decide Now If You Will Become a Money-Making CIO

The value of CIOs in this new decade will be defined by their ability to generate new enterprise revenue and profits.

10 January 2011

Case Study: U.K. HMRC Implements Soft Chargeback to Aid Radical Cost Optimization

Chargeback implementation is now a recommended requirement for organizations charged with big IT cost-cutting challenges. This Department of the U.K. government just completed a major implementation to prepare for radical government changes and shared the details of its journey and (...)

4 January 2011

Forecast Alert: IT Spending, Worldwide, 2008-2014, 4Q10 Update

Gartner's global IT spending growth forecast has been revised up, from 3.2% to 5.4% for 2010 and from 3.5% to 5.1% in 2011. Currency effects and a slightly more optimistic outlook in some key segments have combined to raise the outlook for U.S. dollar-denominated (...)

4 January 2011

Executive Summary: Reimagining IT: The 2011 CIO Agenda

With half of CIOs moving most applications and infrastructure to the cloud, they have an opportunity to reimagine IT by asking how resources can be deployed in other ways. Reimagining IT in light of these technologies will broaden IT's contribution to enterprise growth and (...)

1 January 2011

Customer 360 Summit 2011

27 December 2010

From Hierarchy to Panarchy: Hybrid Thinking's Resilient Network of Renewal

To increase resilience in a volatile and uncertain world, hybrid thinking architects should embrace thinking from domains such as ecological, network and organizational science to create a more biodynamically coordinated paradigm of renewal known as (...)

22 December 2010

Embrace Hybrid Thinking to Drive Transformation, Innovation and Strategic Change

This research introduces Gartner's view on hybrid thinking -- an emerging "discipline of disciplines" for hyperconnected enterprises driving change when confronting intractable issues, also known as "wicked problems."

22 December 2010

Masters of Innovation Series: Case Study of CEO Kiyoshi Amemiya, Creator of the World's First Remote Landmine Clearance Machine

If you had to clear a landmine, how would you do it? This Case Study examines how one man innovated within his company to defuse landmines. It reveals how executives can drive innovations through, even when the proposed innovation is far from their current business (...)

22 December 2010

Findings From Orlando Symposium/ITxpo: Top Technology Picks From CIOs

Top CIO picks for disruptive technologies beyond public cloud, media tablets and augmented reality include private cloud computing, Web platforms and app stores, and activity streams.

21 December 2010

What a Hybrid Content Architecture Is (and When to Use It)

Having too many content management platforms can hurt the business and increase the IT organization's management burden. Hybrid content architecture options can mitigate these problems by helping drive a strategy.

21 December 2010

CIO Advisory: What Would You Discuss if Your CEO Suddenly Invited You to Lunch?

Maintaining a constant command of important facts about a public corporation will always serve CIOs well if CIOs want to be perceived as much more than just the technology people.

17 December 2010

Infor Announces New Product Strategy and CEO

Infor made many product and strategy announcements at its Inforum user conference events in various international locations. Charles Phillips has been appointed CEO, and Jim Schaper will become chairman.

17 December 2010

Highlights From the CIO Track at European Symposium/ITxpo 2010

This year's Gartner European Symposium/ITxpo, held from 8 through 11 November in Cannes, France, focused on the theme "Transitions: New Realities, Rules and Opportunities." Here, we offer an overview of what was on attendees' minds, and what they learned from Gartner analysts and from one (...)

16 December 2010

Determining Who Does What in Employee and Contractor First-Day Onboarding

The ability to have new employees and contractors up and running soon after they arrive can make a significant difference to productivity and helps sustain the credibility of the IT department.

15 December 2010

Developing Key Risk Indicators: The Relationship Between KRIs and KPIs

Mapping key risk indicators into key performance indicators helps an organization relate risk management to corporate performance. Organizations struggle with the relationship between KRIs and KPIs, which increases the complexity of the (...)

15 December 2010

Operational Resilience: Adapting for Competitive Advantage Using a Pattern-Based Strategy

Operational resilience is an organizational capability that enables enterprises to adapt to emerging change patterns by shaping operational performance. In conjunction with a Pattern-Based Strategy, this capability provides a powerful competitive (...)

15 December 2010

How to Design an Effective IT Employee Survey

We provide options for designing an employee opinion survey. The full process from design to action planning, feedback and, most importantly, follow up is described.

14 December 2010

Magic Quadrant for IT Event Correlation and Analysis

This Magic Quadrant addresses mature and emerging products that help IT organizations consolidate, analyze and respond to component-level IT infrastructure events, improve event-to-incident/problem resolution processes, and improve alignment between events and business-oriented IT (...)

13 December 2010

Event Correlation and Analysis Market Definition and Architecture Description, 2010

Use event correlation and analysis and business service management products at the right level of a multitier event management architecture to gain maximum value from your investment.

13 December 2010

CEO Interview: Cisco's John Chambers on Strategic Technology Shifts, Productivity and the CIO

In a Mastermind Keynote Interview at Gartner Symposium/ITxpo 2010, Cisco Chairman and CEO John Chambers shared his thinking about how IT will contribute to productivity growth.

10 December 2010

Compete for Talent in China With a Sharp Focus on Employment Branding and Accelerated Talent Development

New multinational corporations that are entering China and hoping to compete successfully for top talent must adapt their workforce strategies and practices to the country's unique talent landscape.

6 December 2010

Predicts 2011: IT Opens Up to New Demands and New Outcomes

IT organizations face disruptive change due to increased transparency and the need to drive business value. They must evolve against a backdrop of uncertainty and shifting demands. Executives and IT leaders should read these reports before making any IT investment decisions for 2011 and (...)

3 December 2010

Highlights From the Program and Portfolio Management Track at European Symposium/ITxpo 2010

This year's Gartner Symposium/ITxpo, held 8 through 11 November in Cannes, France, focused on the theme "Transitions: New Realities, Rules and Opportunities." Here, we offer an overview of what was on the minds of PPM track attendees, and what they (...)

3 December 2010

Findings From the CIO Track at Japan Symposium/ITxpo 2010: Innovation Is on the Agenda

Japanese CIOs at the recent Gartner Japan Symposium/ITxpo 2010 showed strong interest in innovation to generate top-line growth.

2 December 2010

Getting Started on a Formal Mentoring Program

This is a follow-up to research presented in 2009, which was an overview on the topic of mentoring, and how and why it should be leveraged to strengthen your IT talent.

30 November 2010

Microsoft Project 2010 Adapts to Thrive

2010 marks the most important release of Microsoft's Enterprise Project Management solution in a decade. A transparent SharePoint integration, new browser-based scheduling, and a new timeline in the ribbon interface are among the enhancements, but challenges (...)

29 November 2010

Gartner's Top Predictions for IT Organizations and Users, 2011 and Beyond: IT's Growing Transparency

These 2011 top predictions highlight significant changes in the roles played by technology and IT organizations in business, the global economy and the lives of individual users.

25 November 2010

Gartner's Top Predictions for IT Organizations and Users, 2011 and Beyond: IT's Growing Transparency

These 2011 top predictions highlight significant changes in the roles played by technology and IT organizations in business, the global economy and the lives of individual users.

23 November 2010

Australian CIOs Are Still Thinking Tactical Green IT, Not Strategic Sustainability

Following a recent tour of the region, we see most Australian CIOs are still focused on green IT. However, they are not thinking about the broader opportunities of sustainability for their organization and IT's contribution to (...)

19 November 2010

The Lean PMO: Practitioner and Advocate

This research explores ways a project management office can help its enterprise and IT organization get "lean," delivering higher, customer-focused value via the five principles of lean.

19 November 2010

Predicts 2011: Executive Focus on Revenue Growth Puts Added Pressure on CIOs

As they climb out of economic recession, chief executives will look to IT in 2011 to spur market and revenue growth. Prospects of a jobless recovery, however, mean that CIOs must be ingenious in using people, innovation and productivity to support that (...)

19 November 2010

Predicts 2011: Sustainability Facing a Long Path to Fruition

As sustainability fights its way across the Gartner Hype Cycle Trough of Disillusionment, the discipline will continue to suffer growing pains, with two steps forward, one step back.

18 November 2010

Shift the Focus of the PMO From IT Project Risk Management to Business Investment Risk Management

When the focus of governance shifts from IT governance to business change governance, the PMO must elevate the management of risk to encompass the full scope of all risks to the successful realization of the projected business benefits from projects and (...)

18 November 2010

Project Risk: Expect the Unexpected

A formula-based approach to risk assessment, accompanied by a risk dashboard that is regularly updated, will help management fully understand and control a wide range of project risks. We describe the use of a risk index built by assessing risk in seven (...)

17 November 2010

CIO Advisory: Seven CEO Concerns to Factor Into Your 2011 Plan

Whatever it is that's keeping CEOs up at night will surely hit CIO in-boxes soon. This research provides suggested actions that will help you perform with uncanny prescience.

15 November 2010

Best Practices for the Content of IT Policies

This research summarizes the main content that is necessary and effective in an IT policy.

15 November 2010