I have jobA coming into the que at 07:00 and running at 00:01 the next day. JobB then comes into the que at 07:00 and wait on jobA 's completion. How do i get the IN and OUT Conditions to match so jobB knows the jobA completed. Both jobs run only once a month on offerent calendars. I tried ODAT and PREV in the IN Condition but that does not work. We are using version 6.3   

 Lire l'article

  BMC Developer Network : Message List - BMC CONTROL-M

Most recent forum messages

Voir toute l'actualité

12 février 2012 : Re: Create mail report

Incident Management Console-> Reports ! Explore it.Use availble OOTB reports or Create as per req. Your Remedy Admin may help you.   -@GG

12 février 2012 : Notification Email Missing Fields

After a ticket is generated, some of the users are not able to see few fields in the notification email. The fields are populated from the information entered on the ticket. The email header logo is also missing. Any suggestions?   ARS (...)

12 février 2012 : 3 isues - deleted SVTs reattaching, Milestones keep firing, agremeent owners not updating

Hi Michael,   Disbaled that active link and it works a treat.  Made the "Real" field visible as well so we can check as we change them.  Makes you wonder why someone went to the trouble of disabling it.   Thanks a million for that as it has saved us the awful job of manually changing 1000+ (...)

11 février 2012 : Error in finding any CI via Atrium Explorer

Hi Anders, We are facing exactly that same issue. Do you remember what parameter provoqued the problem?   Thanks in advance. Best regards, Carlos

11 février 2012 : 3 isues - deleted SVTs reattaching, Milestones keep firing, agremeent owners not updating

Hi Tony,   Ah yes - I see what you mean about the button being disabled in 7604sp1/2 :-)   Either option you suggested would work fine, I'm sure.   However, you could simply disable the active link "SLM:ConfigSLAOwners:OnCreateEnableSave" which would give you back the original functionality.  (...)

11 février 2012 : DataStage With Control-M

Hi Mohammed   My name is Tom Geva and I’m a product manager for Control-M. At this time Control-M does not have a native adaptor for IBM DataStage but it is part of our roadmap to add such adaptor to our portfolio. It will be great if I could contact you directly and hear more about your (...)

11 février 2012 : Re: ITSM: Person details in IM Customer field

only add below Table Field qualification on CTM: People Search form, It works! Table Field : z2TH People Qualification: EXTERNAL($z1D Table Field Qualification$) AND ('Profile Status' = "Enabled")   Cheers! -@GG

11 février 2012 : Re: ITSM: Person details in IM Customer field

I think Yes, It is OOTB behaviour. Please do check ActiveLink "HPD:INC:PCS_100_Search". and "CTM:PPS:BuldQualification_LastName" You may need to add 'Profile Status'="Enabled' into qualifications.   -@GG

11 février 2012 : 3 isues - deleted SVTs reattaching, Milestones keep firing, agremeent owners not updating

Hi Michael,   Tony here (I am working with Dan on these issues)   For issue 3. You are spot on with the 'SLA _Owners_Name List Real' field.  However the problem is that the Save button you mention can only be selected when you initially complete a new Owner. When you try to amend an exsisting (...)

11 février 2012 : Create mail report

Hello I'm using Remedy 7.6 for about 6 month. I'm resolving incident assigned for one of my 4 groups. Sometimes I resolved incident , but sometimes I assigned to another groups. Is there any chance to create daily report for Incidents. count assigned incident to one of my 4 groups (submit date (...)

11 février 2012 : 3 isues - deleted SVTs reattaching, Milestones keep firing, agremeent owners not updating

Hi Dan,   Item 3... Is the problem on the SLM:ConfigSLAOwners form where when you modify the Members* field values that this seems to have no effect?   If so, are you using the 'Save' button on the form itself (the one under the 'Expiration Message' - next to the 'Clear' button)?   There is a (...)

11 février 2012 : 3 isues - deleted SVTs reattaching, Milestones keep firing, agremeent owners not updating

Hi Michael,       and thank you very much for your help!  i will go digging in the SVT tables.   I will also check that slmbrsvc demon for SLM, which i know for sure i have not dis

11 février 2012 : 3 isues - deleted SVTs reattaching, Milestones keep firing, agremeent owners not updating

Hi Dan,   You mentioned that these problem SVTs were deleted but still keep attaching to Incidents.  That suggests that the zSLMGen:_MeasReqAssoc`! filter for these SVTs were not removed. The slmbrsvc process is responsible for deleting the association and milestone filters when you delete an (...)

11 février 2012 : 3 isues - deleted SVTs reattaching, Milestones keep firing, agremeent owners not updating

  Hi forum   I have 3 fairly major issues in SLM, and I am hoping you can help.  I thought about logging 3 discussions but I thought I would start withon, and then split if need be.   Remedy version:      7.6.04 SP2 Platform:                    Windows 2008 R2 64bit (...)

11 février 2012 : Re: How to generate a report for Servers Device list with Host name and configured instances in Proactive net v7.7?

You may be able to get what you're looking for with "pw device list" and maybe "pw monitor list".       Regards,   Garland Smith

11 février 2012 : Re: Quality of BMC Communities Search feature

Thanks for the update Anirban, thats unfortunate but I appreciate you taking the feedback into consideration.

11 février 2012 : Calendar in Control-M

Hi Jack   Job should run on the selected days as per your calender "2012". Job will execute next on Feb 14th.  It will run as  dummy on all non-selected dates in calender 2012. Please order the job under Odate 2/12/2012, 2/13/2012, 2/14/2012 and see the difference in "Tasktype" in General tab. (...)

11 février 2012 : ITSM: Person details in IM Customer field

I have also come across a BMC KB article which suggests changing the qualification of a particular workflow for this, but that has not worked.   Harisharan

11 février 2012 : change process

in change management process the task can be change the status from staged to assignment in review & authorize stage??

11 février 2012 : Java Remedy 7.1 API - ERROR (552): Failure during SQL operation to the database

You could probably simplify a lot of the Java, ie.                   returnValue.add(new EXTCMDBMenuObjectsUsedAttributes(                         entry.get(fieldIds[0]).getValue() != null ? entry.get(fieldIds[0]).getValue().toString() : "null",                         (...)

11 février 2012 : blcli createVirtualGuest failing

Hi Umar,   I tried specifying both and works. But Per the documentatio it would be possible to omit the DiskInfo tags for the disks already existing on the template and then build some more disks on top.   Maybe it has a special syntax??   (...)

11 février 2012 : ITSM Suite missing an important Index?

Hi, I agree with Misi, in the older versions of SLM are missing a number of key indexes that causes performance issues and gains are usually made here by adding in the correct indexes.   The Overview Console also is one overlooked area, you are correct in that a plugin does the work for record (...)

11 février 2012 : Re: Need help on srm

What about approval process configurations? (Custom Config->Foundation->Advanced optios).If request doesnt get any approval, It will move to next stage as OOTB behaviour.(From Draft->Request For Authorization->Request For Change->Planning In Progress)   Cheers!   (...)

11 février 2012 : ITSM - Contact Permissions Issue

Hi, appadmin "should" be created from the People console so you can easily add in the permissions needed.   To add from the User form, you will need to use the drop down to add the correct groups to the user.  You may need to lookup the group id's dependant on the permission group (as it may be (...)

11 février 2012 : Re: ITSM Suite missing an important Index?

Hi,   I have analyzed a lot of different ITSM log files, and I do not recall this as an issue that I have seen as a problem.   ITSM76 seems pretty well tuned in many ways. The SLM-stuff can sometimez bog down the system, or so it seems.   I guess it depends much on your data and how your users (...)

11 février 2012 : Java Remedy 7.1 API - ERROR (552): Failure during SQL operation to the database

Hi, as Bob mentions, you need to properly form your SQL Statement.  You should be executing your SQL Statement in a SQL Client for validation, or as mentioned turn SQL logging on to see what the correct formation of this SQL statement is.   Are you actually putting "$VUI$" into the statement in (...)

11 février 2012 : Re: Lable Changes:

Resolved! AR System Message Catalog form has everything!   Cheers!   @GG

11 février 2012 : DataStage With Control-M

up

11 février 2012 : How to generate a report for Servers Device list with Host name and configured instances in Proactive net v7.7?

Hi All,   How to generate a report for Servers list in ProactiveNet v7.7with Host name and configured instances?   I would like to find what are the instances discovered by each server.  Under Root > Device > Server location. If expand each server few servers are showing all instances (...)

11 février 2012 : Java Remedy 7.1 API - ERROR (552): Failure during SQL operation to the database

I think it takes a lot to really implement the Java API query.  It takes also alot of exprience on this one.  But Let me just try with if you can do this.  This is an actual code from Remedy API 7.1. arapi71.jar   You need to have an implementation that search for what yo are looking for in a (...)

11 février 2012 : blcli createVirtualGuest failing

Have you tried specifying both the VMXDatastore and the VMwareDiskSettings tags? What is the exact build you're on?

11 février 2012 : Calendar in Control-M

Hi I have still problem in calendar, when I am triggering the job today according to calendar, job runs successfull but it not running on next schedule date. Following are screenshots. Help please.

11 février 2012 : for New York and he should

Visit any Grammy Awards 2012 Live Stream Boutique for Grammy Awards 2012 Live Stream treats not Grammy Awards 2012 Live Stream anywhere Grammy Awards 2012 Live Stream . Our Grammy Awards 2012 Live Stream  strawberries, Grammy Awards 2012 Live Stream at the peak Grammy Awards 2012 Live Stream (...)

11 février 2012 : Re: Issue during SLM Installation --Server Group

I found the same errors when building data sources for SLM after we started running Server Group configuration.   Note this recommendation from BMC (which I found after the fact) in KA317572:   BRIE (Business Rules Engine) must have the same ranking as the Administration operation.  You must (...)

11 février 2012 : Control-M Architecture

Probably best trying to address one problem at a time.  Let's start with long userdaily -- you aren't using SYSTEM for all your userdailies are you?  If so, that's the first problem to tackle.

11 février 2012 : Back up the CTM Server Database without affecting the Produccion

If you are using SQL Server, my advice is to let the SQL Server tools do the backup.  It's much easier to manage and restore.    Robert

10 février 2012 : Atrium SSO 7.6.04 - BMCSSG13231: Agent installation not detected

After installing Atrium SSO 7.6.04 I received the error BMCSSG13231: Agent installation not detected.  I am not certain what that means.  I have searched through the community and can't seem to locate what I need to fix the issue.   Running this on Windows 2008 R2 Enterprise 64 bit (...)

10 février 2012 : BPPM - How can BPPM notify if data collection stops or gets no data?

BMC Policy doesn't allow us to answer that in a public forum.  You can get in touch with your salesperson who can set up a discussion with Product Management, though.   Hal

10 février 2012 : BPPM - How can BPPM notify if data collection stops or gets no data?

Any release date or estimate for version 9?

10 février 2012 : Monitor of VM machines on a SAN

Hi All, I have a customer who is using Patrol centra with usual patrol configuration set up etc. He is using sentry for monitoring the drives connected the SAN, but apparently this can not handle VM machines ? What do other people use to handle this, in terms of patrol ? Regards, (...)

10 février 2012 : Lable Changes:

Any Thoughts:   I want to modify Labels of each link/field to arabic. I managed  it at some extent but need your help to change requester info (Name, Email,phone etc). I tried to change javascript stored under SR HTML config but it dint work coz it has only variables for this info.Also I found (...)

10 février 2012 : Re: Smart Groups using both the "any" and "and" match conditions

It’s possible.  that should have been migrated w/ the upgrade..

10 février 2012 : Re: Smart Groups using both the "any" and "and" match conditions

This is extremely weird.   The first time I went into one of already created Smart Groups, neither the "is one of" (nor the "is not one of") option were there. Indeed, I copied all the available options in my post above.   But when I created a new Smart Group, the "is one of" and the "is not (...)

10 février 2012 : Re: Normalization Question

Version Normalization feature is not to normalize the VersionNumber, but to populate a new attribute called MarketVersion which is used by ITSM for license management.   If your CI has VersionNumber, then it expects a product with that version. Otherwise normalization will fail.   Other option (...)

10 février 2012 : Normalization Question

That makes sense.   One last question; if I was normalizing a CI type that would have a version such as OS, do I need to add every version to the PC or, if I leave the version normalize feature off in NE, will NE still normalize just the model?   I guess a moe straight forward question is will (...)

10 février 2012 : Re: Normalization Question

Assuming that there is no Model/Version association then     1.       CI has “Fire V240 and SUN MICROSYSTEMS” ---> this will be normalized   2.       CI has “Fire V240 and NULL manufacturer  ---> this will be not be normalized   a.       This is what you are trying to solve (...)

10 février 2012 : Re: Normalization Question

If you have global company association that should be ok.   Manufacturer  is required for NE to lookup the Product.   Can you send one product information and how CI data is coming in from discovery?

10 février 2012 : how to assign to a group when a specific field has been selected

Yesterday finaly an engineer helped me out at the Office.   thnxs everyone. issue is solved now.

10 février 2012 : Normalization Question

For this particular data set, I will not allow NE to create PC entries. As an example, we have PC entries created for all of our Computer System Hardware models. Discovery data is imported and the HW is normalized to the rigt CTI + Name. So, in the PC, we have the   Product created under the (...)

10 février 2012 : Normalization Question

Ryan   Are you planning to create entries in Product Catalog using Normalization engine? depending on this you need to setup your configuration.   Let's say you already have PC populated with products. NE will use following attributes from CI to serach in PC, Model/Manufacturer/Version/Patch. (...)

10 février 2012 : Re: AIE and Integrator questions - Need help

Attached are the log files   The other Atrium Core consoles work fine. It's just the Integrator that fails.   Monday Webex would be great!

10 février 2012 : blcli_storeenv doesn't seem to store multiple line output

I missed it atleast 3 times previously when I looked at your commands ! So its spotted too late !! Anyways, it has cleared the confusion around !

10 février 2012 : Complie MIB's funtionality in BPPM

Hi,   Compile MIB's functionality in BPPM looks to be very easy but it is not producing mcsnmptrapd.map, mcsnmptrapdmib.baroc, mcsnmptrapdmibe.baroc files.   Is this functionality can be achieved in any another way apart from SNMP Configuration Manager? as it is failed to compile one of our (...)

10 février 2012 : blcli_storeenv doesn't seem to store multiple line output

Hi Rohit,   Well spotted !!! It works indeed with blcli_execute. The variable is set

10 février 2012 : File descriptor setting change

Hi Martin, Greetings!!   Thanks for your input---This is what I found in limits.conf file---   # /etc/security/limits.conf # #Each line describes a limit for a user in the form: # # # #Where: # can be: # - an user name # - a group name, with @group syntax # - the wildcard *, for default (...)

10 février 2012 : Re: Export Provision Job Run Log and Other Details

blcli_execute ProvisionJob getDevicesByJobRunid blcli_execute Utility listPrint blcli_storeenv devices for device in $devices) do blclI_execute Server findById $device blclI_execute Server getPmDeviceId blcli_storeenv deviceId blcli_execute ProvisionDevice getProvDeviceByDeviceId $deviceId (...)

10 février 2012 : Re: AIE and Integrator questions - Need help

I looked at the log file it looks fine. the plug-in got loaded successfully. the xml file also look good. Can you check below two log file is there any error if it then can you share the log file. in the meen time we will have a webex sceduled on monday let me know ur convinent time.   (...)

10 février 2012 : blcli createVirtualGuest failing

Hi Santosh,   I'm working with Miguel on this issue.   I used the PlatformInfo Section from the VGP as well, but it doesn't work.   I made it working if I don't Specify both VMXDatastore and VMwareDiskSettings elements, and then the job runs and creates a clone of the template.   The problem is (...)

10 février 2012 : Can I autogenerate an incremental CI ID for asset imports

To date I've been giving the CI ID as the CI Name.  Now I'd like to retrospectively assign all assets an incrementing CI ID such as CI00001, CI00002 etc - is there any way I can do this?

10 février 2012 : Run Filter while running GetListEntryWithFields via ARAPI

Hi,   we are using the ARAPI in C#.NET and getting data from ARS with the GetListEntryWithFields-Command. We have the problem that some fields don't have any text because they are filled out with a filter.   So the question is: How can we get these entry with all data and not only the data (...)

10 février 2012 : Re: Script Function Libraries

something like this:   blcli_execute DepotFile getDBKeyByGroupAndName "" "" blcli_execute DepotFile getLocation blcli_storeenv depotLoc cp "$depotLoc" toSource . ./toSource

10 février 2012 : Changing Data in Multiple Forms.

Hi All,   How can I implement a workflow which can change the data in multiple forms similar to DMT ?   SNeel...

10 février 2012 : VMware ESX provisioning, post-install script not executed

if you look in the kickstart file via the system package you should see where your post-install is run (and it should run on the target) - however - i thought esxi didn't really use kickstart though?  have you been able to have this work outside (...)

10 février 2012 : Re: blcli createVirtualGuest failing

I have attached one of the working VGJ.xml, have a look at it hope it will help.   The best way is to export VGP.XML from your existing template and replace the Patforminfo section in to your VGJ.xml which you are using to provision a new VM via (...)

10 février 2012 : Scheduled jobs not running ??

for a x64 system w/ 8g of memory you should be able to set the max heap per instance to 4g - i'm not sure what's it's set to now as that max heap line you sent is allocated, not really the max iirc.  the max heap on your instance is seen in the infra structure manager gui if you edit the (...)

10 février 2012 : Re: BMC Atrium Product Catalog Data 1.0.00.01 is now GA

Thanks for the update and the explanation. If you could please let us know when it has been made available and the proper method of getting the download, it would be most appreciated.

10 février 2012 : Monitoring Microsoft Lync Server 2010

Hi,   Just so everybody knows, Sentry has just released an article on how to monitor Microsoft Lync Server 2010 with BMC PATROL and Monitoring Studio KM.   The solution monitors the processes, services, events and performance counters of MS Lync. You can get more information here:   (...)

10 février 2012 : Patrol > EMC ProSphere 1.5 Integration

Hi,   If EMC ProSphere is what was formerly known as ECC (EMC ControlCenter), then I can confirm that Sentry Software has NOT developed any integration between PATROL and EMC ProSphere.   However, I can confirm that Sentry's EMC KM leverages the (free) EMC SMI-S Provider (a.k.a. ECOM) to (...)

10 février 2012 : BPPM for Microsoft Lync

Hi Serge,   Due to popular demand ;-) Sentry has built a monitoring template for its Monitoring Studio KM to monitor Microsoft Lync Server 2010.   We have an article which details how to setup the monitoring of MS Lync with BMC PATROL and Monitoring Studio KM.   (...)

10 février 2012 : Re: Mid-tier "Caught exception:\undefined is null or not an object" when viewing Work Info of an Incident containing 3 or more consecutive underscores (___)

Hi   I have the same issue and I tried the last workaround: "Show URL and set it to 'FALSE'". However the error still persists. I would be very greatful if you could help me to resolve this issue   Regards

10 février 2012 : Upgrade BBSA v8.0.6.222 to BSA v8.2

Ok, thanks for all your help. now i made it as answered

10 février 2012 : Re: Operations Console Access to users based on the alerts to view

Hi,   I created a collector and added the collector to event folder. When I try to give access to the perticular event folder, available event folders in the admin console is showing as blank.   Why it is failing to show the event folders created? Do we need to restart BPPM or compile cell?   (...)

10 février 2012 : Upgrade BBSA v8.0.6.222 to BSA v8.2

You should see old version ( the appserver is independent of the CONSOLE/GUI, i hope you are not talking about the same) The best place to see the appserver version is Start the GUI, Go to Infrastructure management - and on Application Servers node, click on your appserver , it will show you (...)

10 février 2012 : File Deploy Job Options

Push Sync:   Using a File Deploy Job, you can copy files and directories to target servers and overwrite the corresponding files on those machines. Alternatively, you can copy only those files and directories that meet criteria you specify, a process called a synchronized push. If the files and (...)

10 février 2012 : BMC Atrium Product Catalog Data 1.0.00.01 is now GA

Just to expand on this: We have been working very hard to get the Product Catalog Data Pack completed on time.  Unfortunately, our testing identified important issues that we decided had to be addressed before releasing, even though it meant slipping the date.  The date slipped because because (...)

10 février 2012 : Upgrade BBSA v8.0.6.222 to BSA v8.2

Ok i will check agian in my test evn, but one more thing what we will see in the path after restore like   start -> Program -> BMC Software -> BBSA -> App Server old verison / new version ?

10 février 2012 : LIKE Operator syntax for texts including [],{},(),# etc

Hi Ashwati,   Did you try this way using escape characters,   'Description' LIKE "%Customer \[Escalation\]%"

10 février 2012 : Actions like ROBOCOPY, PSSERVICE are not executed in a script triggered by BEM

First note that your script _is_ executed, otherwise, you wouldn't get the out2.txt and out3.txt files.   When the cell runs a command, it uses  the account the mcell_xxxx service was started under. This is usally the local SYSTEM account.   In the script, you run the sc command, but you (...)

10 février 2012 : Actions like ROBOCOPY, PSSERVICE are not executed in a script triggered by BEM

someone pleasee help me on this..

10 février 2012 : Agent Configuration on remote machine

Please mark this discussion as answered. Thanks for the confirmation

10 février 2012 : Upgrade BBSA v8.0.6.222 to BSA v8.2

Thanks for the reply, so as your suggestions:   1. Appserver : If i upgrade v8.0 to v8.2 , then there is no need to uninstall / reinstall , just simply restore the old                      backup folder for app and restore the DB. that is it? But in the app server if we see the version it will (...)

10 février 2012 : Agent Configuration on remote machine

Thank you very much. It run successfully.

10 février 2012 : Re: AIE and Integrator questions - Need help

It’s true , carte server has to be up and running if you want to run a JOB from AUI. If the JOBS don’t show up in the LIST then there is an issue with your AR Pentaho PLUGIN server for which you will have to check the AtriumPluginSvr log file. I am keeping my colleague Velan in Loop (...)

10 février 2012 : AIE and Integrator questions - Need help

Thanks for helping out Yogesh.   There is an entry in NGIE:Config with a reference to 20000. I can get into the Jobs section in Atrium Console.  But it's blank. After 15mins, the buttons for creating/editing jobs turns on. I can create a job from the console but it doesn't show up in the list. (...)

10 février 2012 : Re: AIE and Integrator questions - Need help

If you open a form NGIE:Config  then you will have the Carte Server port mentioned there, if its 20000 then netstat should have returned an entry in your case. If it doesn’t then that means Carte server is not running and you will not be able to start the JOBS from AUI console and the (...)

10 février 2012 : LIKE Operator syntax for texts including [],{},(),# etc

Hi, I need to validate a particular text of below format .But, The concerned workflow runif is failing every time.Can any one help me with the syntax for including this text :   Customer [Escalation] .   'Description' LIKE "%Customer (...)

10 février 2012 : Help! field attribute 'Currency Types' doesn't work! :(

Am using 7.6.04 and on all my forms, all of my currency field's attribute 'Currency Types' doesn't work at all. 'Create View Overlay' for the Form has been created. 'Create Overlay' for the field has also been created. The window that suppose to open up after clicking the button(on red circle) (...)

10 février 2012 : Reporting on Audit Log in Business Objects

Would someone mind letting me know whether the audit log is available for reporting in the standard Business Objects universe which comes with Remedy 7.6? I would like to report on the history of certain field changes like status and pending code as we have been able to do in older versions of (...)

10 février 2012 : Direct data monitors???

Thanks Garland   I'll give it a try and hopefully won't have to resort to the debugging side of things. Eitehr way I'll let you know how it goes.   Regards Don Mc

10 février 2012 : AIE Data Mapping value conversion

Is it possible to create a data mapping in AIE which converts an external value to a valid value within the CMDB?  Specific example is importing records from an external source that uses numeric values for Status of a Computer System.  Need to convert external values from 0 to End of Life, 1 to (...)

10 février 2012 : SRM Conditional Approval - Specific Person possible?

Hi Harry,   Thanks a lot for the doc. Will try this let you know.   Thank you, Karthik

10 février 2012 : Re: SRM Conditional Approval - Specific Person possible?

See my attachment for conditional approvals   I used this to get it to work for a customer.

10 février 2012 : Unable to setup Data Connection.

flush cache, check any firewalls which are blocking remedy / web server ports, check the active X / java settings in browser options, try other browser like mozilla firefox.   Amey.

10 février 2012 : SRM Conditional Approval - Specific Person possible?

Hi Sanjeev,   Thanks for the reply. Could you be a little specfic about the customization. It could help a lot.   Thanks you, Karthik

10 février 2012 : Re: Direct data monitors???

Have you tried the ProactiveNet Script monitor?  Based on your description, it sounds like that could be used for your purpose.   20023877:  FAQs regarding ProactiveNet Custom Script Monitor... The ProactiveNet Admin console can be used to create a Custom Script Monitor.  Essentially a script (...)

10 février 2012 : Getting Error while installing AR System 7.1 Server "could not install ar system server services"

Hi KC,   I'm not too sure if you have done this, but have you tried launching AR System installer as an administrator from the Windows machine? I've experienced this error some time ago and all I did was remove all temp files, restarted machine, re-launched the AR installer as an admin, and (...)

10 février 2012 : Re: Direct data monitors???

Thanks for your quick response   As it happens the locations use differrent user ID's, which means that if I call up the processes I can do so by  their process owner ID, which is not really relevant to the data collection but explains how I can seperate the two sets of processes from each (...)

10 février 2012 : ARERR 12024

Hi Guys,   I've tried to export our Filters and Escalations, opened it as a text file and search for this error no., but again did not find anything.   Not sure if this is one of those Remedy mysteries that even science cannot explain =)) Or am I being too ignorant of what's going around this (...)

10 février 2012 : Re: Operations Console Access to users based on the alerts to view

This is accomplished through Users, User Groups, and Roles.  ProactiveNet provides a hierarchical classification scheme that establishes   permissions that are granted to user groups based on roles assigned to the group.  Adding a group to one or more user group controls   what the user can do. (...)

10 février 2012 : Re: Direct data monitors???

You can use the ProactiveNet Script monitor to monitor output from a script. I don't understand what you mean by   "separated by two location-specific" identifiers.       You could write a PATROL Knowledge Module, but only numeric data is going to be transferred to ProactiveNet.   If the (...)